Customer Service

What credit cards do you accept as forms of payment?

The Shop IceDogs Online Store accepts Visa, Visa Debit, MasterCard, MasterCard Debit, American Express, and Discover. 


Is it safe to use my credit card?

Yes. Online security is our highest priority. Our web store is specifically designed to be safe so you can feel comfortable using your credit card via our secure server, which encrypts all submitted information.


Can I place an order by phone?

If you would like to order by phone, or need more information, please call (905) 687-3641 ext. 221 from 9 am - 5 pm Eastern Standard Time, Monday through Friday.

Shipping Charges 

  • Within Canada - $15 flat rate
  • Within U.S - $20 flat rate
  • Rest of world - $35 flat rate

International Delivery

Shipping costs may vary from country to country. Shipments outside of Canada may be subject to import charges and taxes, which are the responsibility of the purchaser. Our standard shipping rate is $35 if you are outside of the U.S and Canada. However, if you have a preferred carrier please feel free to email us and we will help arrange the best shipping rates for you.


What is the return policy?

How do I return or exchange an item? Your satisfaction is guaranteed. All returns must be done within 30 days of purchase. For more details please visit our Return Policy page. 


Do you provide a tracking number for my order?

When you place an order, we will ask you for a valid e-mail address. At the time of shipment, an e-mail will be sent containing a tracking number.